# Billing checklist ## Checklist for PICs * [ ] Ensure that all of your agency users are aware that Postman SMS will be charged from 1 July 2025 * [ ] Ensure that the [agency payment information form](https://form.gov.sg/671b4f5f9a8e16123ab720de) is submitted to the BTN Finance team * [ ] Ensure that internal agency budget is set aside for Postman SMS usage * [ ] Assist campaign creators in raising any discrepancies for monthly billing reports if required * [ ] Understand what kind of message statuses are chargeable [here](/postman-v2-pricing-from-1-july-2025/billing-overview/detailed-charges-and-pricing.md). ## Checklist for Campaign Creators * [ ] Ensure that you are the right owner for campaigns as SMSes will be billed to your agency * [ ] When creating a new campaign, ensure that content in the message template does not contain invalid characters. Use the [Postman message segment calculator](/postman-v2-pricing-from-1-july-2025/billing-overview/message-segment-calculator.md) to verify. * [ ] When sending messages, ensure that content within message parameters are valid as invalid messages will still be billed to your agency (as explained in our [detailed charges and pricing page](/postman-v2-pricing-from-1-july-2025/billing-overview/detailed-charges-and-pricing.md)). * [ ] When sending messages, ensure that the recipients numbers are valid as invalid numbers will still be billed to your agency in accordance with our message charges (as explained in our [detailed charges and pricing page](/postman-v2-pricing-from-1-july-2025/billing-overview/detailed-charges-and-pricing.md)). * [ ] Work with PICs and assist them on any requests about billing information * [ ] Reach out to PICs and raise any discrepancies for monthly billing reports if required ## Checklist for Campaign Members * [ ] Ensure that your campaign creator is set correctly. All SMSes will be billed to the campaign creators' agency * [ ] Remind campaign creators and admins on billing requirements * [ ] When sending messages within your campaigns, also ensure that content within message parameters are valid. Use the [Postman message segment calculator](/postman-v2-pricing-from-1-july-2025/billing-overview/message-segment-calculator.md) to verify. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://postman-v2.guides.gov.sg/billing/billing-checklist.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.