Check message delivery status

Note that delivery to foreign numbers are on a best-effort basis. Delivery failures are expected for foreign numbers and the Postman team will not be investigating the root causes of these delivery failures.

Messages

Messages consists of all messages that you have sent out in a single campaign.

Messages may be sent out as a single message, or can be part of a batch of messages. You may identify this through the Job Type column in the campaign dashboard.

In order to download the message logs for this campaign, please click on the icon on the screen.

You will then receive the logs in your email, and you may filter out the required logs you will need using excel.

Each message will have its own message ID, this message ID can be found in the message logs that you download.

Batches

A batch consists of multiple messages that are sent out at the same time. Each batch will come with its own Batch ID, and each batch can be downloaded by clicking on the icon tagged to each batch.

Similarly, you will receive the logs in your email, and you may filter out the required logs you will need using excel.