FAQs (SFTP, Postman NRIC)

Please note that the Postman Team will not be actively supporting these integrations. These integrations were created to assist agencies during the transition of the gov.sg sender id mandate. All agencies should migrate these legacy systems to use Postman to send SMSes via our UI or APIs.

1. I heard that Postman will have SFTP integration. Are the documents ready?

   • Yes, documentations has already been provided to agencies which have such systems

2. When can I test out SFTP integration?

   • We are not supporting any new use cases as this is a integration which will be sunset soon.

3. Are there plans to provide SMPP to Postman integration?

   • No, please migrate over to use Postman via our UI or APIs instead.

4. Are there plans to provide SMTP to Postman integration?

   • No, please migrate over to use Postman via our UI or APIs instead.

5. How can I onboard to Postman NRIC?

   • Postman NRIC is only meant for agencies which have had legacy systems. No new use cases are allowed.

6. Can we send encrypted files via SFTP?

   • No, the files need to be in CSV format.

7. For SFTP, when will the SMSes be sent and when should the files be deposited?

   • They are sent out in real time upon Postman receiving the files from agencies.

8. What if the test environment cannot handle my production load?

   • You should not be using Postman to conduct load testing. Please refer to this page for more information.