# Billing checklist

## Checklist for PICs

* [ ] Ensure that all of your agency users are aware that Postman SMS will be charged from 1 July 2025
* [ ] Ensure that the [agency payment information form](https://form.gov.sg/671b4f5f9a8e16123ab720de) is filled up before November 2025
* [ ] Ensure that internal agency budget is set aside for Postman SMS usage
* [ ] Assist campaign creators in raising any discrepancies for monthly billing reports if required
* [ ] Understand what kind of message statuses are chargeable [here](https://postman-v2.guides.gov.sg/postman-v2-pricing-from-1-july-2025/billing-overview/detailed-charges-and-pricing).

## Checklist for Campaign Creators

* [ ] Ensure that you are the right owner for campaigns as SMSes will be billed to your agency
* [ ] When creating a new campaign, ensure that content in the message template does not contain invalid characters. Use the [Postman message segment calculator](https://postman-v2.guides.gov.sg/postman-v2-pricing-from-1-july-2025/billing-overview/message-segment-calculator) to verify.
* [ ] When sending messages, ensure that content within message parameters are valid as invalid messages will still be billed to your agency (as explained in our [detailed charges and pricing page](https://postman-v2.guides.gov.sg/postman-v2-pricing-from-1-july-2025/billing-overview/detailed-charges-and-pricing)).
* [ ] When sending messages, ensure that the recipients numbers are valid as invalid numbers will still be billed to your agency in accordance with our message charges (as explained in our [detailed charges and pricing page](https://postman-v2.guides.gov.sg/postman-v2-pricing-from-1-july-2025/billing-overview/detailed-charges-and-pricing)).
* [ ] Work with PICs and assist them on any requests about billing information
* [ ] Reach out to PICs and raise any discrepancies for monthly billing reports if required

## Checklist for Campaign Members

* [ ] Ensure that your campaign creator is set correctly. All SMSes will be billed to the campaign creators' agency
* [ ] Remind campaign creators and admins on billing requirements
* [ ] When sending messages within your campaigns, also ensure that content within message parameters are valid. Use the [Postman message segment calculator](https://postman-v2.guides.gov.sg/postman-v2-pricing-from-1-july-2025/billing-overview/message-segment-calculator) to verify.