Postman v2 Guide
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  • Postman v2 API Docs
    • 🤖About Postman v2
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    • Postman v2 SMS API user documentation
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  • Postman v2 general user guide (MoP)
    • 🔐Logging into Postman v2
    • 📢Create Campaign
      • Message Preview
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      • Character count
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  • Postman v2 Admin Portal, for UI Users (MOP)
    • 📤Sending messages via the Admin Portal
  • Postman v2 Admin Portal for API users (MOP)
    • ⚙️Campaign Settings
    • 🖥️Sending Messages via Postman API
  • 🪪Sending SMSes using NRIC
  • Postman v2 admin portal, for UI users (Internal)
    • Internal SMS
    • Information for new Twilio users
    • Summary of Costs
    • How do I onboard Postman v2 Internal SMS
      • 1. Sender ID Registration
      • 2. Sign up for a Twilio account
      • 3. Set up your Twilio account
      • 4. Fill your Twilio credentials on Postman
        • What if I need to buy a phone number?
      • 5. Send a Test Message
  • General notes for API users
    • 🗒️Overview
    • Authentication
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  • Endpoints for API users
    • 📞Endpoints for API users
    • The message object
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    • Single Send - Retry
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    • Batch Send - Retry
    • Retrieve Batch
    • Retrieve Campaign Message
  • SFTP
    • 📂SFTP Integration
    • 🗝️Generating SSH Keys
    • Connecting to the SFTP server
    • Sending messages via SFTP
    • Checking whether sending via SFTP is successful
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    • Load Test Booking Requirement
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    • ❓Postman v2 FAQ
      • General Q&A
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      • Access related inquiries
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      • Delivery Report
      • Messaging
      • Message Statuses
      • Integration and configuration related inquiries
      • Delivery rate
      • File types
      • SFTP and other integration methods
    • 💻Postman v2 API FAQ
      • API keys generation
      • Campaign related inquiries
      • API related inquiries
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    • 🗃️SFTP and Other integration methods
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  1. FAQ
  2. Postman v2 FAQ

Messaging

PreviousDelivery ReportNextMessage Statuses

Last updated 10 months ago

  1. Will there be a monthly report with a CSV file containing all the SMS sent for the month? Will it be emailed to us?

    • The delivery report can be downloaded directly from Postman by the user. This will come in the form of a CSV file all messages ever sent for the batch or campaign. You should filter for the desired month within the CSV file itself.

      The is applicable for both admin portal and API users.

      Additionally, API users can also call the to retrieve message status in real time.

  2. Can agencies use Postman for both external and internal messages?

    • Yes. The Sender ID for SMS to external MoPs will be '' and SMS to internal staff will be your own agency-registered sender ID.

  3. What is the maximum length of the message in the SMS? We may need to include clickable links.

    • Please refer to .

  4. Usually, the message count for 1 sms is 160 characters. For the new format, are the header and footer counted as SMS characters?

    • Yes, it will be counted. When recipients receive the messages, the character blocks will be combined to form a single message.

  5. Can I change the header of my Agency name?

    • No except for the following cases

      1. you are sending messages on behalf of another agency.

      2. your product sends out messages on behalf of various agencies.

    • For such cases, please contact us .

  6. What is the sender ID on your test site?

    • The sender ID on our test site is Postman.

      Your agency’s sender ID will be available for use on our production site, refer to our guide for more details.

  7. My agency is currently using Postman v1. Do I need to switch over to using Postman v2?

    • Yes, unless you’re from a public healthcare institution.

  8. How many SMSes can I trigger per day, are there restrictions?

    • No restrictions, however, please note

      • differences between batch and single send

      • the batch size requirements

    • or you may encounter a 429 error.

  9. If the messages are sent out unsuccessfully, will there be an automatic retry from Postman’s end?

    • No, you will need to call our endpoints again as this will not be automatically done. UI users will need to re-send from the portal.

  10. Is there a separate queue for time sensitive messages?

    • No.

  11. Can I include an unsubscribe link in my SMSes?

    • No. The unsubscription option will not apply to SMSes sent in compliance with the mandate.

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