Postman v2 Guide
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  • Postman v2 API Docs
    • 🤖About Postman v2
      • Postman v2 SLOs
    • Postman v2 SMS API user documentation
    • 📶Service Status
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  • Postman v2 general user guide (MoP)
    • 🔐Logging into Postman v2
    • 📢Create Campaign
      • Message Preview
      • Language tab
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      • Character count
    • 🪵Message Logs
    • Deleting campaigns
  • Postman v2 Admin Portal, for UI Users (MOP)
    • 📤Sending messages via the Admin Portal
  • Postman v2 Admin Portal for API users (MOP)
    • ⚙️Campaign Settings
    • 🖥️Sending Messages via Postman API
  • 🪪Sending SMSes using NRIC
  • Postman v2 admin portal, for UI users (Internal)
    • Internal SMS
    • Information for new Twilio users
    • Summary of Costs
    • How do I onboard Postman v2 Internal SMS
      • 1. Sender ID Registration
      • 2. Sign up for a Twilio account
      • 3. Set up your Twilio account
      • 4. Fill your Twilio credentials on Postman
        • What if I need to buy a phone number?
      • 5. Send a Test Message
  • General notes for API users
    • 🗒️Overview
    • Authentication
    • API Errors
    • Message Delivery Errors
    • Pagination
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  • Endpoints for API users
    • 📞Endpoints for API users
    • The message object
    • Single Send
    • Single Send - Retry
    • Retrieve Message
    • Batch Send
    • Batch Send - Retry
    • Retrieve Batch
    • Retrieve Campaign Message
  • SFTP
    • 📂SFTP Integration
    • 🗝️Generating SSH Keys
    • Connecting to the SFTP server
    • Sending messages via SFTP
    • Checking whether sending via SFTP is successful
  • Load Test
    • Load Test Booking Requirement
  • FAQ
    • ❓Postman v2 FAQ
      • General Q&A
      • Sending emails to users (Legacy Postman)
      • Access related inquiries
      • Platform access related inquiries
      • User Access
      • API keys generation and IP Address whitelisting
      • Delivery Report
      • Messaging
      • Message Statuses
      • Integration and configuration related inquiries
      • Delivery rate
      • File types
      • SFTP and other integration methods
    • 💻Postman v2 API FAQ
      • API keys generation
      • Campaign related inquiries
      • API related inquiries
      • IP Address related inquiries
    • 🗃️SFTP and Other integration methods
  • Legal
    • Terms & Condition
    • Privacy Policy
  • Call App
    • Terms & Condition
    • Privacy Policy
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On this page
  • Successful upload of file to Postman via SFTP
  • Messages that have failed to be uploaded to Postman via SFTP
  • When to contact the Postman team?
  • Message Status
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  1. SFTP

Checking whether sending via SFTP is successful

PreviousSending messages via SFTPNextLoad Test Booking Requirement

Last updated 9 months ago

In the event of an invalid CSV file upload or failure to send, we will promptly notify you via email about the failure and its specific cause.

Successful upload of file to Postman via SFTP

Users will be notified via email upon successful uploads of their file to Postman via SFTP.

Content of Notification Email
{"isValid":true,"batchId":"<YOUR_BATCH_NUMBER>"}

Messages that have failed to be uploaded to Postman via SFTP

Users will be notified via email for all failed file uploads to Postman via SFTP

Content of Notification Emails
{"isValid":false,"reportURL":"<https://files.postman.gov.sg/validation-reports/<YOUR_CAMPAIGN_ID>/<YOUR_VALIDATION_REPORT>","numRows":<ROWS_WITH_ERRORS>,"numErrors":<NUMBER_OF_ERRORS>,"fileHasAvoidableExpensiveCharacter":<TRUE/FALSE>,"fileHasUnicode":<TRUE/FALSE>}

All emails for failed file uploads will come with a URL to download your file with an additional column, Error Reason .

This allows you to identify errors in your file to rectify before re-uploading the file.

When to contact the Postman team?

Content of Notification Email
Your SFTP file upload for <YOUR_CSV_FILE.csv> for <YOUR_CAMPAIGN_ID> failed. Please contact us with the following support ID:<YOUR_SUPPORT_ID_TICKET>.

Message Status

To check the statuses of your messages, please refer to the admin portal.

Other useful information

  1. If your SFTP file is not processed due to an error, the relevant SMS messages will not be created in the Postman server, and thus will not be reflected in that particular campaign.

  2. You will receive an email response per file upload, to the email address which you specified in your SFTP form submission. This email will inform you if the messages were a success or failure.

  3. You will only be able to specify 1 email address per SFTP form submission.

If the email notification you receive comes with a support ID informing you to contact us, do fill up our for us to get in touch with you.

Successful upload of your file to Postman does not mean that your message was successfully sent to the recipient. You will still need to check for the .

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messages' latestStatus
Notification email to inform users that file has been successfully uploaded on Postman
Notification email to inform users that file has failed to upload on Postman
Postman's validation report with Error Reason