Checking whether sending via SFTP is successful
In the event of an invalid CSV file upload or failure to send, we will promptly notify you via email about the failure and its specific cause.
Successful upload of file to Postman via SFTP
Users will be notified via email upon successful uploads of their file to Postman via SFTP.
{"isValid":true,"batchId":"<YOUR_BATCH_NUMBER>"}
Messages that have failed to be uploaded to Postman via SFTP
Users will be notified via email for all failed file uploads to Postman via SFTP
{"isValid":false,"reportURL":"<https://files.postman.gov.sg/validation-reports/<YOUR_CAMPAIGN_ID>/<YOUR_VALIDATION_REPORT>","numRows":<ROWS_WITH_ERRORS>,"numErrors":<NUMBER_OF_ERRORS>,"fileHasAvoidableExpensiveCharacter":<TRUE/FALSE>,"fileHasUnicode":<TRUE/FALSE>}
All emails for failed file uploads will come with a URL to download your file with an additional column, Error Reason .
This allows you to identify errors in your file to rectify before re-uploading the file.
When to contact the Postman team?
If the email notification you receive comes with a support ID informing you to contact us, do fill up our contact us form for us to get in touch with you.
Your SFTP file upload for <YOUR_CSV_FILE.csv> for <YOUR_CAMPAIGN_ID> failed. Please contact us with the following support ID:<YOUR_SUPPORT_ID_TICKET>.
Message Status
Successful upload of your file to Postman does not mean that your message was successfully sent to the recipient. You will still need to check for the messages' latestStatus.
To check the statuses of your messages, please refer to the admin portal.
Other useful information
If your SFTP file is not processed due to an error, the relevant SMS messages will not be created in the Postman server, and thus will not be reflected in that particular campaign.
You will receive an email response per file upload, to the email address which you specified in your SFTP form submission. This email will inform you if the messages were a success or failure.
You will only be able to specify 1 email address per SFTP form submission.
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