How to use the billing dashboard

The billing dashboard is used to track charged costs and billing reports for all campaigns associated with your email domain based on selected billing period. The billing dashboard can be accessed via https://postman.gov.sg/billing. Note that only PICs and campaign owners have access to the billing dashboard.

What can be done on the billing dashboard?

• View charged costs across different billing periods

• Have an overview of the charged costs and number of charged segments for a selected billing period

• Download annual and monthly reports of the charged costs

An example billing dashboard

How do I change the billing period?

Click on the dropdown on the top right and you will be able to toggle between the different billing periods.

The billing period toggle

What is in the Overview section?

Selected billing period - the billing period which you selected.

Charged cost for selected period - the total amount spent (including message segments sent to both local and foreign numbers). Learn how message segments are charged here.

No. of charged segments for selected period - the total number of message segments which were charged (including message segments sent to both local and foreign numbers). Learn how message segments are calculated here.

The overview section

What is in the Reports section?

Annual report - this report will consolidate all charges for the billing period. It will only be available in February. GovTech will send out the invoice for the charges listed in mid-March. Learn more about the billing process here.

Monthly report - this report contains are breakdown of all campaigns, local and foreign charges, and total charged cost. Learn more about the monthly report here.

Total segments - the total number of message segments which were charged (including message segments sent to both local and foreign numbers). Learn how message segments are calculated here.

Charged cost - the total amount spent (including message segments sent to both local and foreign numbers). Learn how message segments are charged here.

Dispute by - the date which you will need to notify the Postman team for any discrepancies found. Charges cannot be reversed after this date.

The reports section

What is in the Monthly Report?

There will be two different tabs in the monthly report:

Summary - this page contains an overview of all charges, broken down into local and foreign recipients.

An example monthly report's summary page

Breakdown-by-campaign - this page shows the usage for each campaign, along with relevant campaign information

An example monthly report's breakdown-by-campaign page

What is in the annual report?

The contents of the annual report will be the same as the monthly reports but over the whole billing period.

Messages sent from campaigns deleted during the year will still be charged and reflected in the report.

What do I do if I notice a discrepancy?

The reports have costs rounded to 2 decimal places and rounding discrepancies are expected between the monthly and yearly report.

If there are any disputes, they must be raised to the Postman team within 30 days of the report being available. After 30 days, the billing report will be final and no changes can be made.