FAQs on billing
All information can be found in our billing pages here. Please read through them before reaching out to your PICs for support.
General FAQs
Can campaigns creators be billed separately?
No, we do not issue separate bills for individual campaign creators. We will issue one consolidated bill to the agency.
Do I have to check each month if the charges are correct and let the Postman team know?
No, you do not need to confirm monthly billing reports.
If there are any discrepancies, you must email the Postman team within 30 days of the posted date to dispute the charges.
Both message logs and billing reports originate from the same source.
How do I get an estimate on how much I will be spending each year?
You may download the message logs for your campaigns and multiply that with the cost of each message (cost breakdown listed here) to get an estimated cost. You may also look at your own historical usage prior to Postman.
I can't see the billing dashboard, how do I get access?
The billing dashboard is only available for PICs and campaign creators. Please reach out to your PIC to get campaign creation rights. Once you have campaign creation rights, you will be able to view the billing dashboard.
What if various agencies are members to a campaign and the main agency who is paying for the campaign is not the agency who created the campaign?
Please ensure that the campaign creator is from the agency paying for the campaign. Campaign ownership cannot be transferred by the Postman team.
Why is the billing cycle different from the usual financial year? Can we match it up?
No, the billing cycle will not be matched to the financial year. This is due to payment cycles associated with the aggregators, and the BTN team needs to ensure sufficient funding to pay the SMS bills to keep Postman continually running for agencies all year round.
Why were agencies not billed for the first year of the BTN launch (1 July 2024 - 30 June 2025)?
SMS charges during the first year of the BTN launch were waived to help agencies onboard quickly. Agencies will need to pay for their SMS messages from second year onwards.
Will I be charged for messages on test.postman.gov.sg?
No, messages in our test environment will not be charged. Note that these messages are only for testing purposes and cannot be sent to members of public.
Agency billing information form FAQs
How many billing information forms should an agency submit?
Only 1 form per agency. If multiple forms are submitted, GovTech will be in touch with agency PIC to ensure that only 1 billing point of contact is submitted per agency.
Please do not submit 1 form for each project either. If in doubt, please check with agency PIC.
What is a customer ID in the billing information form? What is a Sub-BU?
Customer ID is the ID that GovTech will reference when billing agencies (eg. C-12345678 MINISTRY OF MANPOWER). Sub-BU is for routing. If you have a customer ID, it will have an underlying Sub-BU reference number.
If you’re unsure of your customer ID or Sub-BU, reach out to your internal finance team.
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