# Postman Guide latest updates

<table><thead><tr><th width="153">Date</th><th width="339">Pages</th><th width="392">Updates</th></tr></thead><tbody><tr><td>31 July 2025</td><td><a href="../../postman-v2-admin-portal-for-api-users-mop/sending-messages-via-postman-api#line-breaks-in-body-messages">Updates to line breaks formatting</a><br><br><a href="../about-postman-v2/postman-v2-slos#id-5.-how-long-can-i-expect-a-reply-for-my-queries">Updates to ticket response SLOs</a></td><td>How to have line breaks without using <code>\n</code>.<br><br>Updated expectations for ticket response times.</td></tr><tr><td>23 July 2025</td><td><a href="../about-postman-v2/postman-v2-slos#id-8.-what-is-the-expected-deliverability-standards-i-can-expect-for-my-campaign">Sending to Foreign Numbers</a></td><td>Added deliverability expectations for sending to foreign numbers and overseas recipients</td></tr><tr><td>1 July 2025</td><td><a data-mention href="../postman-v2-pricing-from-1-july-2025/billing-overview/detailed-charges-and-pricing">detailed-charges-and-pricing</a></td><td>Added clarity that only messages sent out from Postman's production environment are charged.</td></tr><tr><td>30 June 2025</td><td><a data-mention href="../postman-v2-pricing-from-1-july-2025/billing-overview">billing-overview</a><br><a data-mention href="../postman-v2-pricing-from-1-july-2025/billing-overview/message-segment-calculator">message-segment-calculator</a><br><a data-mention href="../postman-v2-pricing-from-1-july-2025/billing-overview/detailed-charges-and-pricing">detailed-charges-and-pricing</a><br><a data-mention href="../postman-v2-pricing-from-1-july-2025/billing-overview/billing-checklist">billing-checklist</a><br><a data-mention href="../postman-v2-pricing-from-1-july-2025/billing-overview/how-to-use-the-billing-dashboard">how-to-use-the-billing-dashboard</a><br><a data-mention href="../postman-v2-pricing-from-1-july-2025/billing-overview/faqs-on-billing">faqs-on-billing</a></td><td>Added a new section on Billing as all messages sent from Postman v2 will be charged from 1 July 2025.</td></tr><tr><td>17 June 2025</td><td><a href="../sftp/sending-messages-via-sftp">Sending Messages via SFTP</a></td><td>Added information on max file size limits</td></tr><tr><td></td><td><a href="../faq/sftp-and-other-integration-methods">SFTP and Other integration methods</a></td><td>Removed outdated information.</td></tr><tr><td>5 May 2025</td><td><a href="https://postman-v2.guides.gov.sg/postman-v2-general-user-guide-mop/create-campaign/message-content">Message content</a></td><td>Direct users to Postman <a href="https://message-segment-calculator.postman.gov.sg/">message segment calculator</a> to detect unsupported characters and updated replacement suggestions</td></tr><tr><td>21 Apr 2025</td><td><a href="https://postman-v2.guides.gov.sg/sending-smses-using-nric">Sending SMS using NRIC</a></td><td>Release of endpoints</td></tr><tr><td>8 Apr 2025</td><td><a href="../sending-smses-using-nric">Sending SMS using NRIC</a></td><td>Updated feature to support decommission of Notify</td></tr><tr><td>4 Apr 2025</td><td><a href="../legal/terms-and-conditions">Terms of Use</a></td><td>Updated the Terms of Use</td></tr><tr><td>25 Feb 2025</td><td><a href="../general-notes-for-api-users/rate-limits">Rate Limits</a></td><td>Updated Default API Rate Limit to 10</td></tr><tr><td>18 Feb 2025</td><td><a href="../about-postman-v2#what-types-of-data-can-postman-handle">Postman Data Security and Sensitivity classification</a></td><td>Restricted sensitive-normal data</td></tr><tr><td>10 Feb 2025</td><td><a href="../postman-v2-general-user-guide-mop/create-campaign/message-content">Blocking unsupported characters at the API layer</a></td><td>Details on blocking unsupported characters at the API layer<br>Relevant API response error message</td></tr><tr><td>22 Jan 2025</td><td><a href="../load-test/load-test-booking-requirement">Load Test Booking Requirement</a></td><td>What is load test and how can you book for load test</td></tr><tr><td>16 Jan 2025</td><td><a href="../endpoints-for-api-users/the-message-object">The message object</a><br><a href="../endpoints-for-api-users/single-send">Single Send</a><br><a href="../endpoints-for-api-users/single-send-retry">Single Send - Retry</a><br><a href="../endpoints-for-api-users/retrieve-message">Retrieve Message</a><br><a href="../endpoints-for-api-users/retrieve-batch">Retrieve Batch</a><br><a href="../endpoints-for-api-users/retrieve-campaign-message">Retrieve Campaign Message</a></td><td><p>Explanation of <code>creatorId</code> string</p><p>Inserted <code>creatorId</code> into new response payloads effective <strong>24 Feb</strong> 2025</p></td></tr><tr><td>26 Dec 2024</td><td><a href="../postman-v2-general-user-guide-mop/deleting-campaigns">Deleting Campaigns</a></td><td>How to delete campaigns</td></tr><tr><td>10 Dec 2024</td><td><a href="../../postman-v2-general-user-guide-mop/create-campaign#how-do-identify-my-agency-pics">How do identify my agency PICs?</a></td><td>How to identify your agency PIC(s)</td></tr><tr><td>26 Nov 2024</td><td><a href="service-status">Service Status</a></td><td>Postman's service status</td></tr><tr><td></td><td><a href="https://docs.developer.tech.gov.sg/docs/postman-sgdp-guide/postman-certificates">Postman Certificates</a></td><td>Link to Policy Document - for users who need to identify root CAs</td></tr><tr><td>19 Nov 2024</td><td><a href="about-postman-v2/postman-v2-slos">Postman v2 SLOs</a></td><td>Updated terminology<br>Included more details on SLOs</td></tr><tr><td>14 Nov 2024</td><td><a href="about-postman-v2/postman-v2-slos">Postman v2 SLAs</a></td><td>Updated our SLAs</td></tr><tr><td>12 Nov 2024</td><td>Campaign creation</td><td>Changed "full access" and "can send messages only" campaign role terms to "campaign owner" and "member" respectively</td></tr><tr><td>24 Oct 2024</td><td><a href="../general-notes-for-api-users/message-delivery-errors">Message delivery errors</a></td><td>Updates on retrying routing_error</td></tr><tr><td>30 Sep 2024</td><td><a href="../postman-v2-general-user-guide-mop/create-campaign/character-count">Estimated SMS costs</a></td><td>Updates on new estimated costs for SMS</td></tr><tr><td>18 Sep 2024</td><td><a href="../../endpoints-for-api-users/the-message-object#attributes">The message object</a></td><td><code>recipients</code>: changed from <strong>string</strong> to <strong>numeric</strong></td></tr><tr><td>17 Sep 2024</td><td><a href="../faq/postman-v2-sms-api-faq/sending-emails-to-users-legacy-postman">Sending emails to users (Legacy Postman)</a></td><td>Updated link to access Legacy Postman to send emails out</td></tr><tr><td></td><td><a href="../../postman-v2-admin-portal-for-ui-users-mop/sending-messages-via-the-admin-portal#formatting-a-single-message">Sending messages via the Admin Portal</a></td><td>How to format messages to contain commas, line breaks and quotation marks</td></tr><tr><td></td><td><a href="../general-notes-for-api-users/message-delivery-errors">Detailed explanation of error codes and new error code type: message_expired</a></td><td>Detailing error codes with troubleshooting steps, and introducing <code>message_expired</code> error code (release on 30 September 2024)</td></tr><tr><td></td><td><a href="useful-links">Load test booking link <br></a></td><td>Book your TPS load test on Postman load test environment</td></tr><tr><td></td><td><a href="https://postman-v2.guides.gov.sg/endpoints-for-api-users/retrieve-message">New fields to Retrieve Message API Body</a></td><td>Added "sent_at" and "delivered_at" fields to Retrieve Message API body. </td></tr><tr><td>21 Aug 2024</td><td><a href="https://postman-v2.guides.gov.sg/postman-v2-admin-portal-for-ui-users-mop/sending-messages-via-the-admin-portal#recipient">Updates to using "fake" numbers</a></td><td>Updated consequence of using "fake" numbers </td></tr><tr><td>20 Aug 2024</td><td><a href="../sftp/checking-whether-sending-via-sftp-is-successful">Checking whether sending via SFTP is successful</a></td><td>Updated examples of successful and failed file uploads</td></tr><tr><td>2 Aug 2024</td><td><a href="../faq/postman-v2-sms-api-faq/user-access">User Access</a></td><td>Adding and removing PIC(s)</td></tr><tr><td></td><td><a href="../postman-v2-admin-portal-for-ui-users-internal/how-do-i-onboard-postman-v2-internal-sms/4.-fill-your-twilio-credentials-on-postman">Fill your Twilio credentials on Postman</a></td><td>Merged step 6 into step 4 as the information was repeated.<br><br>Added some troubleshooting tips in step 5</td></tr><tr><td>2 Aug 2024</td><td><a href="https://postman-v2.guides.gov.sg/general-notes-for-api-users/message-delivery-errors">Message Delivery Error</a></td><td>Removed 65 9999 9999 from example trigger conditions for recipient_invalid error code</td></tr><tr><td>24 Jul 2024</td><td><a href="https://docs.developer.tech.gov.sg/docs/postman-sgdp-guide/">Postman Policy Guide</a></td><td><strong>[25 Jul 2024]</strong> Fix deployed for Postman Policy guide. <br>Please log in with your TechPass/agency email address to view. </td></tr><tr><td>16 Jul 2024</td><td><a href="../../postman-v2-general-user-guide-mop/create-campaign/message-content#unsupported-characters">Message Content</a><br><a href="../../postman-v2-general-user-guide-mop/create-campaign/character-count#how-many-characters-does-my-message-contain">Character Count</a></td><td>Updated with Postman's message segment calculator</td></tr><tr><td>4 Jul 2024</td><td><a href="about-postman-v2/postman-v2-slos">Postman v2 SLAs</a></td><td>Updated SLA</td></tr><tr><td>2 Jul 2024</td><td><a href="https://postman-v2.guides.gov.sg/postman-v2-admin-portal-for-ui-users-mop/sending-messages-via-the-admin-portal#recipient">Do not use "fake" numbers as recipients</a></td><td>Do not use fake numbers to send SMSes for testing purposes </td></tr><tr><td>27 Jun 2024</td><td><a href="../../postman-v2-general-user-guide-mop/create-campaign/message-content#unsupported-characters">Message Content</a><br><br><a href="../../endpoints-for-api-users/the-message-object#lateststatus-string">Message Object</a></td><td>Update on unsupported characters<br><br>Update for corresponding status in dashboard</td></tr><tr><td>19 Jun 2024</td><td><a href="../../endpoints-for-api-users/the-message-object#lateststatus-string">Message Object</a></td><td><p><code>success</code> definition under <strong>From 31 May</strong> had errors but has since been amended</p><p><br><strong>No changes</strong> to the <code>success</code> definiiton in the <a href="../../endpoints-for-api-users/the-message-object#lateststatus-string">lateststatus string</a> table</p></td></tr><tr><td>12 Jun 2024</td><td><a href="../../postman-v2-general-user-guide-mop/create-campaign/message-content#unsupported-characters">Message Content</a></td><td>Removed <code>。</code> from unsupported characters list</td></tr><tr><td>12 Jun 2024</td><td><a href="../general-notes-for-api-users/rate-limits">Rate Limits</a><br><a href="../../postman-v2-general-user-guide-mop/create-campaign/message-content#unsupported-characters">Message Content</a><br><a href="../../endpoints-for-api-users/the-message-object#attributes">Message Object</a></td><td>Provided updates for Rate Limits and SLAs.<br>Added more unsupported characters.</td></tr><tr><td>10 Jun 2024</td><td><a href="../general-notes-for-api-users/rate-limits">Rate Limits</a><br><a href="https://postman-v2.guides.gov.sg/postman-v2-api-docs/about-postman-v2/postman-v2-slas">SLAs</a></td><td>Provided updates for Rate Limits and SLAs.</td></tr><tr><td>5 Jun 2024</td><td><a href="../../postman-v2-general-user-guide-mop/create-campaign/message-content#unsupported-characters">Message Content</a><br><a href="../../endpoints-for-api-users/the-message-object#attributes">Message Object</a></td><td>Updated variables where variable content should not start or end with a space. </td></tr><tr><td>4 Jun 2024</td><td><a href="broken-reference">Authorised Sender ID Switch</a></td><td>New page how to switch sender IDs</td></tr><tr><td>30 May 2024</td><td><a href="../../postman-v2-general-user-guide-mop/create-campaign/message-content#unsupported-characters">Message Content</a><br><a href="../../endpoints-for-api-users/the-message-object#attributes">Message Object</a></td><td>Added <strong><code>`</code></strong> (backtick) to list of unsupported characters. <br>Added list of unsupported characters to Message Content page</td></tr><tr><td>24 May 2024</td><td><a href="../sftp/sftp-integration">SFTP Integration</a></td><td>Removal of Oracle guide on SSH Key generation</td></tr><tr><td></td><td><a href="../sftp/generating-ssh-keys">Generating SSH Keys</a></td><td>New commands to generate your SSH key pair<br>Example of SSH keys</td></tr><tr><td>20 May 2024</td><td><a href="../../endpoints-for-api-users/the-message-object#lateststatus-string">The message object</a></td><td>Updated latest status</td></tr><tr><td>16 May 2024</td><td><a href="../about-postman-v2#production-platform">Postman SFTP Production Site Launch</a></td><td>Launch of Postman SFTP Production Site</td></tr><tr><td></td><td><a href="../general-notes-for-api-users/api-errors">API Errors</a></td><td>Renamed Errors page to API Errors</td></tr><tr><td></td><td><a href="../../endpoints-for-api-users/the-message-object#lateststatus-string">The message object</a></td><td>Updated API response <br>Updated status</td></tr><tr><td></td><td><a href="../../endpoints-for-api-users/the-message-object#attempts-array-of-objects">Attempt array of objects</a></td><td>New message objects for attempts</td></tr><tr><td></td><td><a href="../../endpoints-for-api-users/the-message-object#lateststatus-string">Latest status</a></td><td>Updated with <code>delivered</code></td></tr><tr><td></td><td><a href="broken-reference">Message delivery errors</a></td><td>New page - <code>errors</code></td></tr><tr><td></td><td><a href="../endpoints-for-api-users/retrieve-message">Retrieve message</a></td><td>Updated API response</td></tr><tr><td></td><td><a href="../endpoints-for-api-users/retrieve-batch">Retrieve batch</a></td><td>Updated API response</td></tr><tr><td></td><td><a href="../endpoints-for-api-users/retrieve-campaign-message">Retrieve campaign message</a></td><td>Updated API response</td></tr><tr><td>14 May 2024</td><td><a href="../endpoints-for-api-users/single-send-retry">Single Send - Retry</a><br><a href="../endpoints-for-api-users/batch-send-retry">Batch Send - Retry</a></td><td>Added Single and Batch Send Retry endpoints</td></tr><tr><td></td><td><a href="../../postman-v2-general-user-guide-mop/create-campaign#campaign-create-access">Create campaign</a></td><td>Feature release: Campaign create access</td></tr><tr><td>3 May 2024</td><td><a href="../../postman-v2-general-user-guide-mop/logging-into-postman-v2#email-login">Logging into Postman v2</a></td><td>Removed Singpass login</td></tr><tr><td></td><td><a href="../faq/postman-v2-sms-api-faq/access-related-inquiries">Access related inquiries</a></td><td>Updated with Singpass login FAQ</td></tr><tr><td>26 Apr 2024</td><td><a href="../../postman-v2-general-user-guide-mop/create-campaign/message-preview#changing-your-message-header">Changing your message header</a></td><td>Updated criteria and examples where header name changes are permitted.</td></tr><tr><td>15 Apr 2024</td><td><a href="useful-links">Postman SFTP Integration Test </a></td><td>Updated with <a href="https://form.gov.sg/65f17fe71b019bf7b55179d5">form link</a></td></tr><tr><td>8 Apr 2024</td><td><p><a href="../legal/terms-and-conditions">Terms &#x26; Condition</a></p><p><a href="../legal/privacy-policy">Privacy Policy</a><br></p></td><td>Added Terms &#x26; Condition and Privacy Policy</td></tr><tr><td>31 Mar 2024</td><td><a href="../about-postman-v2#production-platform">Postman v2 Production site launch</a></td><td>Updated production base URL.<br>Please note that message sending is currently unavailable.</td></tr><tr><td></td><td><a href="useful-links">Useful links</a></td><td>Updated with <a href="https://form.gov.sg/65953383e41b750012808d83">Postman v2's API Integration Test</a></td></tr><tr><td></td><td><a href="../sftp">SFTP on Production Site</a></td><td>SFTP is <strong>not available</strong> on Postman v2's production site until June 2024. </td></tr><tr><td></td><td><a href="../../postman-v2-general-user-guide-mop/create-campaign#temporary-sender-name-april-2024-to-launch">Temporary Sender Name</a></td><td>Updated conditions for agency's sender ID to appear under Postman v2's dropdown on production site. </td></tr><tr><td>21 Mar 2024</td><td><a href="../postman-v2-admin-portal-for-ui-users-internal/internal-sms">Internal SMS</a></td><td>Created guide for admin portal users on sending internal messages</td></tr><tr><td>13 Mar 2024</td><td><a href="important-dates">Important dates</a></td><td>Updated UI Training dates</td></tr><tr><td>8 Mar 2024</td><td><a href="../../postman-v2-admin-portal-for-api-users-mop/sending-messages-via-postman-api#postman-test-site-limitations">Load testing information</a></td><td>Do not conduct load testing on our test site</td></tr><tr><td>26 Feb 2024</td><td><a href="../postman-v2-general-user-guide-mop/create-campaign">Create campaign</a></td><td>General campaign creation guide for all users</td></tr><tr><td></td><td><a href="../postman-v2-general-user-guide-mop/message-logs">Message Logs</a></td><td>Created message logs page</td></tr><tr><td></td><td><a href="../sftp/sending-messages-via-sftp">Sending messages via the Admin Portal</a></td><td>Created guide for admin portal users on sending messages</td></tr><tr><td></td><td><a href="../faq/postman-v2-sms-api-faq">Postman FAQ</a></td><td>Updated FAQ</td></tr><tr><td>23 Feb 2024</td><td><a href="https://app.gitbook.com/o/QLgaqqZYDEHNkRvAtT8a/s/l3mC1ibWq8HG4BKl4qlL/~/changes/71/postman-v2-api-docs/about-postman-v2/postman-v2-slas">SLAs</a></td><td>SLAs for Postman v2.</td></tr><tr><td></td><td><a href="https://postman-v2.guides.gov.sg/sftp/sftp-integration">SFTP update</a></td><td>Updated the SFTP documentation</td></tr><tr><td></td><td>FAQ updates</td><td>Added questions on SMS retry, priority tags, read statuses.</td></tr><tr><td>19 Feb 2024</td><td><a href="https://postman-v2.guides.gov.sg/sftp/sftp-integration">SFTP update</a></td><td>Updated key types and info on IP address whitelisting</td></tr><tr><td>9 Feb 2024</td><td><a href="https://postman-v2.guides.gov.sg/postman-v2-admin-portal-for-api-users/create-message#character-count">Character Count</a></td><td>Updated character count rules</td></tr><tr><td></td><td><a href="https://postman-v2.guides.gov.sg/postman-v2-admin-portal-for-api-users/campaign-settings#settings-members">Admin/member access</a></td><td>Differences between admin and member access</td></tr><tr><td></td><td><a href="https://postman-v2.guides.gov.sg/sftp/sftp-integration">SFTP update</a></td><td>Updated port number</td></tr><tr><td>29 Jan 2024</td><td><a href="../general-notes-for-api-users/rate-limits">Rate Limits</a></td><td>Actual rate limits will be released at a later date</td></tr><tr><td></td><td>Endpoints for API users</td><td>Updated full API payload for endpoints</td></tr><tr><td></td><td><a href="../../postman-v2-admin-portal-for-api-users-mop/sending-messages-via-postman-api#character-count">Character Count</a></td><td>Updated character count per message</td></tr><tr><td>23 Jan 2024</td><td><a href="../../postman-v2-admin-portal-for-api-users-mop/sending-messages-via-postman-api#api-users-who-do-not-want-to-manage-your-message-templates-within-postman">API users who do not want to manage your message templates within Postman</a></td><td>How to create line breaks in a message</td></tr><tr><td></td><td>Postman v2 Admin Portal for API users</td><td>Updated screens</td></tr><tr><td>22 Jan 2024</td><td><a href="../../postman-v2-general-user-guide-mop/create-campaign#temporary-sender-name-mid-april-2024-to-launch">Create campaign - Temporary </a><a href="../../postman-v2-general-user-guide-mop/create-campaign#temporary-sender-name-mid-april-2024-to-launch">sender name</a></td><td>Created temporary sender name section</td></tr><tr><td></td><td><a href="../../general-notes-for-api-users/overview#production-environment-base-url">Overview</a></td><td>Updated production environment release dates</td></tr><tr><td>19 Jan 2024</td><td><a href="../endpoints-for-api-users/the-message-object">The message object</a></td><td>Updated list of <strong>unsupported characters</strong></td></tr><tr><td></td><td><a href="../../postman-v2-admin-portal-for-api-users-mop/campaign-settings#integrations-ip-address-whitelisting">Integrations - IP address whitelisting</a></td><td>Updated IP address whitelisting</td></tr><tr><td>16 Jan 2024</td><td><a href="../sftp/sftp-integration">SFTP Integration</a></td><td>Updated SFTP Docs</td></tr><tr><td>11 Jan 2024</td><td><a href="../important-dates#wog-training-dates">Important Dates</a></td><td>Training dates updated on MS Teams</td></tr><tr><td>8 Jan 2024</td><td><a href="../about-postman-v2#test-platform">Release of Postman test environment</a></td><td>Postman API test environment is now live. <br>This site is meant for <strong>API testing purpose</strong> only.</td></tr><tr><td>5 Jan 2024</td><td>Release of WOG BTN MS Teams channel</td><td>WOG BTN Teams channel set up for agency PICs</td></tr><tr><td>4 Jan 2024</td><td><a href="../postman-v2-admin-portal-for-api-users-mop/sending-messages-via-postman-api">Create message</a><br><a href="../endpoints-for-api-users">Endpoints for API users</a><br><a href="../endpoints-for-api-users/batch-send">Batch Send</a><br><a href="../endpoints-for-api-users/retrieve-batch">Retrieve Batch</a></td><td>Edited <code>bulk</code> to <code>batch</code><br>Edited endpoints containing word <code>bulk</code> to <code>batch</code></td></tr><tr><td>31 Dec 2023</td><td>Postman test environment</td><td>We will be migrating our test environment domain, URL release will be shifted from <strong>31 Dec 2023</strong> to <strong>8 Jan 2024</strong></td></tr><tr><td></td><td><a href="../../endpoints-for-api-users/the-message-object#attributes">The message object</a></td><td>recipient <strong>string -</strong> Removed the <code>+</code> in front of the country code</td></tr><tr><td></td><td><a href="../postman-v2-general-user-guide-mop/logging-into-postman-v2">Postman v2 admin portal</a></td><td>Created the UI flow for API users - end goal for users to whitelist IP addresses and obtain API keys</td></tr><tr><td>20 Dec 2023</td><td><a href="../postman-v2-admin-portal-for-api-users-mop/sending-messages-via-postman-api">Create message workflow</a></td><td><p>Updated workflow process</p><p>Removal of "Option 2"</p></td></tr><tr><td></td><td><a href="postman-guide-latest-updates">API documents latest updates</a></td><td>Created page for updates to the API documents</td></tr><tr><td></td><td><a href="../faq">Postman v2 SMS API FAQ</a></td><td>Updated FAQ list</td></tr><tr><td>19 Dec 2023</td><td><a href="../endpoints-for-api-users/retrieve-batch">Retrieve Batch</a></td><td>Updated <a href="../../endpoints-for-api-users/retrieve-batch#supported-query-parameters">Supported Query Parameters</a></td></tr><tr><td>18 Dec 2023</td><td><a href="../faq">Postman v2 SMS API FAQ</a></td><td>Updated FAQ list</td></tr><tr><td>16 Dec 2023</td><td><a href="../sftp">SFTP</a></td><td>Released SFTP documentation</td></tr><tr><td></td><td><a href="../faq">Postman v2 SMS API FAQ</a></td><td>Updated FAQ list</td></tr></tbody></table>