Deleting campaigns

How do I delete campaigns?

Only delete campaigns which are created for testing purposes.

Do not delete campaigns which are currently not in use.

1. Campaign deletion features

You will no longer be able to do the following once a campaign is deleted

1. You cannot retrieve a deleted campaign:

   1. Campaign deletion is an irreversible process

2. No access to campaign

   1. No message can be sent out via this campaign, whether through the admin portal, API or SFTP

   2. No access to campaign logs - you will not be able to retrieve logs for this campaign

   3. No access to campaign or settings by all users except the agency's PIC

      1. This includes all members of the campaign that you have deleted

3. Unable to call the API endpoints with this campaign ID

   1. No access to campaign's settings, including API keys and whitelisted IP addresses

   2. Please synsure no one from your agency/vendors are using this campaign before deleting it

Actions that are still available after a campaign is deleted

1. Agencies will still be charged for messages sent from this campaign before campaign deletion

   1. Follows Postman billing

      1. Paid for by MDDI before 1 July 2025

      2. Paid for by your agency from 1 July 2025

      3. Refer to our billing page in our policy guide for more information

2. Agency Person(s) In-charge (PICs) will still be able to view deleted campaigns by users in their agency

   1. Able to do so via the Admin Dashboard

   2. Refer to our policy guide on how to navigate the Admin Dashboard here

2. When should you delete campaigns

Scenario 1: Campaign created for testing purposes

You have created a campaign to test out how to create a campaign, send a message and how to access the campaign settings.

• No messages to MOPs were sent out through this campaign

You may delete this campaign as it is a campaign that you've created to try Postman out - the campaign was created for testing purposes.

• For API users: Before deleting this campaign, you should make sure that no other user/vendor is using this campaign when calling Postman’s API endpoints.

• If messages were sent out

  • Before 1 July 2025: messages paid for by MDDI

  • From 1 July 2025: messages paid for by your agency

Scenario 2: Campaign that is no longer in use

It is now December. You have created this campaign for an event in August. Messages were sent out via Postman to MOPs in the month of August and you are not using the campaign now.

• You are not planning to use this campaign now (December)

You should not delete this campaign as:

• You will no longer be able to retrieve campaign logs once you have deleted this campaign

  • you may need the logs when your agency is doing reconciliation of messages sent out by your agency

• This campaign is not being used now, but may be used again in the future.

3. Accessing campaign deleting feature

1. Click on the campaign you wish to delete on Postman's admin portal

2. Click on Settings

   
3. Click on Delete campaign